Shipping policy

Velour Luxx Skincare Shipping Policy

We’re committed to getting your skincare essentials to you quickly, safely, and efficiently. Below are the details of our shipping process.

Processing Time:

• All orders are processed within 1-3 business days (excluding weekends and holidays).

• During high volume times, promotions, or new product launches, processing may take up to 5 business days.

Shipping Time:

• Once shipped, delivery typically takes 2–5 business days depending on your location and selected shipping method.

• You will receive a confirmation email with tracking information once your order has been shipped.

Shipping Rates:

• Shipping rates are calculated at checkout based on your location and order weight.

• Free shipping on all orders over $75 (before tax and after discounts) within the U.S.

Lost or Damaged Packages:

• Velour Luxx Skincare is not responsible for lost, stolen, or delayed packages once they are in the hands of the shipping carrier.

• If your package is damaged in transit, please contact us within 48 hours of delivery with photos so we can help resolve the issue.

Incorrect Address:

• Please double-check your shipping address before placing an order.

• We are not responsible for packages sent to incorrect or incomplete addresses. If returned, the customer is responsible for reshipping fees.

Local Pickup (if applicable):

• Local pickup may be available in Charlotte, NC. If offered, you will see this option at checkout with pickup instructions sent via email.

If you have any questions or concerns about your order, please don’t hesitate to contact us at [insert email or phone number].