Refund policy

Velour Luxx Skincare Return Policy

At Velour Luxx Skincare, your satisfaction is our priority. If you’re not completely in love with your purchase, we’re here to help!

Returns & Exchanges:

• We accept returns on unopened and unused skincare products within 14 days of the delivery date.

• Due to the nature of skincare products and for sanitary reasons, we cannot accept returns on any opened or used items.

• If your product arrived damaged or there was an error with your order, please contact us within 5 days of receiving your package for a replacement or resolution.

How to Return:

1. Email us at [insert email] with your order number and reason for return.

2. Once approved, you’ll receive return instructions.

3. Customers are responsible for return shipping costs unless the return is due to our error or a damaged product.

Refunds:

• Once your return is received and inspected, we will notify you of the approval or rejection of your refund.

• Approved refunds will be processed back to your original form of payment within 5-7 business days.

Final Sale Items:

• Promotional items, clearance items, and gift cards are final sale and not eligible for return or exchange.

We appreciate your understanding and support of Velour Luxx Skincare! If you have any questions, feel free to reach out to us at [insert contact info].